Support
Straight answers, and a human when you need one.
Email us
Write to us with what you were doing, what you expected and what happened instead. Screenshots help.
support@usethread.runWe typically respond within one business day.
Frequently asked questions
What is Thread?
Thread is the inbox where you and your agents run the company. Customer mail, private discussion, agent work and decisions sit in one timeline. Ada, the AI inside Thread, drafts, asks and follows up within the authority you give it.
Who is Ada?
Ada is the assistant inside the product. It reads what you let it read, drafts replies from your address, runs the work you assign and reports back in the same thread. New automation policies start as draft-for-approval; Ada only acts on its own where you have enabled it.
How do I get access?
Thread is in early access. Join the waitlist and we will invite you when your batch opens.
What do I need to use it?
A Gmail or Microsoft 365 mailbox for the inbox. For coding sessions, a Mac or Linux machine with Claude Code or Codex installed; the host agent connects outbound and opens no inbound ports.
How do I cancel a subscription?
App Store: Settings, your Apple ID, Subscriptions. Google Play: Play Store, Account, Payments and subscriptions. Web: manage it at usethread.run/account.
How do I delete my account?
From the app settings, or at usethread.run/account/delete. Personal data is removed within 30 days.
Where is my data stored?
On EU servers (Germany and Ireland), encrypted at rest and in transit, with tenant isolation enforced in the database. We never sell your data and never use it to train AI models. See the Privacy Policy.